Customer Service Representative I - Claims / Geisinger Health Plan (Work from Home Pennsylvania resident)
Job Summary.Geisinger Health Plan is looking for skilled customer service representatives to join their Claims team. This is an excellent entry level opportunity where one can grow a career in health insurance..Assists in resolving customer concerns, providing appropriate education/instruction and maintaining customer satisfaction by providing the highest level of customer service. Actively participates in cross training, improving processes within the Customer Service team.Job DutiesResolves and reconciles enrollment reports and all related eligibility issues by following policy and procedure as well as any state legislated coverage and eligibility guidelines.Initiates communication and literature to the newly enrolled Health Plan member, dependents
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