Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.
Maestro Care Ambulatory Application Analyst
Job Code: 3839 FLSA: E Job Level: CD
Job Family: JF 08
The Maestro Care Ambulatory Application Analyst is primarily responsible for the development, deployment, training, post-implementation support, product design and testing cycles of the Maestro Care Electronic Health Record (EHR). This includes planning, performing, managing, and supporting identified Maestro Care EHR users in the enterprise environment.
Provide identified liaison services between Epic and identified Maestro Care EHR application, deployment and development staff. Assist in the creation and execution of deployment tasks, clinical workflow interpretation, and participate in Maestro Care EHR application build, testing and support. Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, via phone or email and via training classes.
Act as a Maestro Care EHR application expert for base functionality. Update test plans to account for testing of new features with all releases.
Assist in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care EHR. Updating test plans to account for testing of new features with all releases.
Work with others on the Application Support team to support maintenance of user access to Maestro Care EHR systems and track changes.
Provide both business and after hours on-call support for issues pertaining to production: including the analysis, prioritization and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing and interface enhancements
Perform in-depth analysis of end user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions
Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within defined timeline
Build, test, and debug Epic application(s) to ensure the system meets end user requirements
Responsible for writing and executing test plans, documenting and resolving defects within Quality Center
Document system and user procedures as necessary within ServiceNow
Makes oral and written presentations to project teams, management, and other departments
Coordinates and operationalizes simple to complex projects with direction
Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated
Work closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with regulatory requirements
Provide oversight within identified development and production support meetings, reviews, and design sessions as assigned
Preferred Qualifications at this Level
EPIC ASSESSMENT: Candidates for this position may be required to complete a formal Epic assessment as part of the hiring process. The assessment is designed to identify candidates whose skills most closely align with the position requirements.
Experience: Three to five years of related experience is required. Ambulatory clinical experience is strongly recommended.
Required Qualifications at this Level
Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
In addition to the requirements described for the Level 2 requires:
Certification in an area of application support of a technical or support nature preferred.
Experience: Level 2 - Two years of related experience is required.
The Level 2 will demonstrate:
Knowledge of project management to manage deliverables
Designing specifications for information systems
Implementation of information systems
Maintenance of information systems
Quality assurance (may be required)
Adult learning and training methods (may be required)
Job Code: 00003839 DHTS APPLICATION ANALYST Job Level: CD
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