As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

The process automation training specialist is responsible for developing and providing training modules which will facilitate the ongoing development of process automation. Responsible for creating and maintaining training manuals, job aids, and other educational material. Plan, develop, and provide training, using knowledge and experience of effective methods such as classroom training, demonstrations, on-the-job training, meetings, and workshops. Create and execute a training plan to expedite the advancement and skill set of process automation analysts. Review and evaluation of training plan(s) to modify or improve as department demands and company strategies change. Acts as a �Train-the-Trainer� for Process and Training Department, on specified projects.

Include the following. Others may be assigned.

• Design and facilitate course modules appropriate for New Hire Training � Analyst and Senior Analyst duties. Implement a training schedule for new hire onboarding.
• Coordinate New Hire and on-going training based upon trainee and department needs. Ensure that content and delivery of training is meeting the specific need and desired outcome.
• Become �Point of Contact� for Training Directors and Supervisors; Create �Train-the-Trainer� modules for new workflows, processes, and enhancements that have significant operational impact.
• Coordinate with Conifer IT to establish an effective system training environment. Articulate needs for reference, routing, and workflow tables that will enable �real� training opportunities on the system.
• Develop and/or enhance training documents and support materials, as needed. Develop processes or procedures that ensure effectiveness of training delivery
• Set up weekly/monthly training calendar to provide one-on-one access and training to staff. Work with Managers to identify specific training needs or employee deficits to proactively address.
• Create and review training assessments to obtain trainee feedback and identify training improvements.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Thorough and practical understanding of the process automation department
• Demonstrated ability to apply training and adult learning best practices to a �technical training� outcome
• Effective interpersonal, written and verbal skills including advanced ability with oral expression, speech clarity, originality, and fluency of ideas.
• Advanced organizational and document management skills.
• Experienced in both instructor-led, virtual, and computer-based training
• Demonstrated effectiveness to influence management, business groups and Subject Matter Experts to recommended solutions and processes.
• Embraces a fast-paced, diverse, and deadline driven environment
• Strong presentation skills for various group levels and size.
• Possesses a passion for guiding, directing and motivating others in learning
• Ability to manage, measure, and evaluate training modules and outcomes
• Ability to develop rapport with trainees, managers, and internal/external customers.
• Strong understanding of Healthcare Industry, specifically revenue cycle
• Advanced level skills in applications such as Microsoft Excel, Word, PowerPoint, and Visio
• Additional skills preferred, not required:
• Knowledge of healthcare revenue cycle
• Knowledge/experience with system design in a database environment
• Knowledge of project management methodologies
• Knowledge of research methodology, principles and procedures

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• 4 year college degree in Business or Healthcare, or equivalent experience
• 3-5 years experience as a Business Analyst, or in business process improvement or workflow analysis position
• 2-3 years with Business Process Innovation

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.