Position Overview: Responsible for the clinical operations in the department to ensure that quality of care and excellent customer service are delivered to our patients.
Essential Duties and Responsibilities (including but not limited to the following):
* Oversees the clinical staff and/or non-clinical staff within clinical operations including training, mentoring and counseling. * Responsible for maintenance and evaluation of staff performance and attendance. * Ensures quality Customer Service is provided to the patients and visitors courteously and promptly by staff. * Effectively communicates and ensures compliance of all related CAREMOUNT MEDICAL policies and updates staff. * Effectively communicates both Group and Department-specific information to staff for patient education (i.e. hours, par insurance plans etc.). * Improves quality of care by performing and reviewing competencies and implementing appropriate action plans as need to bring staff to standards of care. * Ensures employees are maintaining knowledge of individual physicians scheduling requirements and preferences. * Establishes and maintains a professional environment * Works with staff to ensure the workflows are being maintained, patient flow is efficient and quality of care is delivered. * Ensures employees are providing assistance and support to the providers by preparing equipment, stocking rooms, addressing patient concerns and delivering clear and concise documentation of patient messages. . * Develops and implements policies and workflows to meet the daily needs of the practice in order to increase patient satisfaction, decrease errors, and improve quality of care. * Works routinely with management to provide feedback and correction of recurring errors. * Performs related work as required.
Qualifications and Education:
College degree and a minimum of two years of experience in a medical practice environment.
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. CareMount is an EO employer - M/F/Veteran/Disability
CareMount Medical is the largest, independent multi-specialty medical group in New York State. CareMount Medical provides the highest quality medical care in over 40 different locations throughout Westchester, Putnam, Dutchess, Columbia and Ulster counties. We provide medical care to over 500,000 patients in 43 different locations.Founded in 1946, CareMount Medical has grown to 560 physicians representing 43 different medical specialties with major campuses in:Mount KiscoCarmelKatonahKingstonFishkillJefferson ValleyPoughkeepsieRhinebeck