We are recruiting for a RN Nurse Advocate - Placement to join Lacuna Health in Louisville, KY. This position will be Monday - Friday, 10:30am - 7:00pm.
Act as the company's focal point for client. Documents and responds to customer requests and questions regarding locations and services, including instigating referral process for admission or services. Provide guidance to customer in areas such as post-acute care, insurance coverage and navigation of the healthcare continuum. Determine clinical level of care needed for potential patients. Provide outstanding customer service through a variety of channels including telephone, email and live chat.
Virtually assess patients utilizing ProTouch, an Electronic Medical Record, for clinical appropriateness in relation to discharge.
Perform ‘deep dives’ into the clinical chart to differentiate barriers in relation to clinical outcomes for patients.
Perform escalations, as needed, based on the Placement Services guide.
Acts as a clinical ambassador to non-clinical staff, helping to answer questions and guide non-clinical team when needed.
Completes clinical picture for downstream providers.
Serves as referral coordination support when needed.
Maintains awareness and orientation to department performance objectives, meets standards, and assures customer satisfaction goals are met.
Nursing background working across multiple areas of post-acute care.
Excellent analytical and problem-solving skills.
Ability to learn and master information related to locations and services of client.
Outstanding computer skills.
Ability to communicate effectively and enjoyment of interacting with others; excellent interpersonal skills.
Approximate percent of time required to travel: 5%
Associate's degree required.
Bachelor's degree preferred.
Registered Nurse with professional licensure required.
May be required to obtain liscensure in additional states as dictated by business needs.
Minimum 3 years post-acute healthcare experience.
Background in Case Management or Utilization Review is preferred.
Background in telephonic call center strongly preferred.
Depending on a candidate's qualifications, this position may be filled at a different level.
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Job : Nursing Primary Location : KY-Louisville-Lacuna Health Organization : 4993 - Lacuna Health Shift : Day